Selling To Difficult Customers

Title: Selling To Difficult Customers

Description:

Selling To Difficult Customers
presented by Jim Domanski

Add To Cart - Audio CD ($39/cd)
Add To Cart - Immediate Download ($39/download)
Add To Cart - $249 Individual Training Package includes all the downloads on this site plus all upcoming live teleseminars. (Click here for details.)

Do you have certain customers who consistently seem to frustrate, exasperate or stress you out?

You’re not alone. Not by a long shot.

In fact, studies reveal that one in six customers are considered difficult to deal with. Whether it’s a buyer who constantly chisels at price or a contact who continuously whines and moans about anything or everything, or the customer who gets you to do a lot of work but doesn’t buy, they tend to make your selling day that much more difficult, traumatic and time consuming.

Selling to Difficult Customers is a workshop specifically designed to provide you with strategies and tactics to deal with those customers who make selling a chore rather than a profession. Based on the experiences of dozens of sales reps from dozens of companies, you’ll learn practical and easy to implement tips and techniques to tame and quell the toughest of customers.

Here is a sampling of what you’ll learn:

The obvious – and not so obvious- cost of a difficult customer to you and your company
The single BIGGEST mistake that sales reps make when dealing with difficult customers
What customers are NOT!
How to effectively manage and handle irate customers…and STILL sell them!
How to effectively manage and sell to the “price chiseller”
3 proven tactics to mellow “Dementors” and other whiners
What to do when you encounter the “indecisive” buyers that continuously delay the decision to buy
How to “draw a line” in the sand with the notorious “Seymore” buyers (buyers who want to see more quotes, more proposals, more brochures, more line cards, more rate sheets…)
How to get more business from customers who are ‘loyal’ to the your competitor
Is the customer always right? What to do when the customer is wrong
When and how to FIRE your customers!
And much more . . .

Each difficult customer will be thoroughly described. You’ll learn precisely what to avoid when dealing with these clients and you’ll learn specific strategies and tactics that you can begin applying immediately. Bottom line? Easier, faster and hassle-free selling.